DSF

Justin;145952 wrote:We lost a potentialy lucrative customer in a similar way.

This chap hasn't been with me for long, and judging by his distress on Saturday, I doubt he will be back.

Janners

It's infuriating when suppliers repeatedly let you down. Over the distinct impression ordering a couple of boxes of mugs is of little interest to them. In my case the customer I lost ordered pallets at a time but wanted a couple of sample boxes.

From small acorns......I treat every customer as if they're spending thousands even when they only spend a few pounds.

Out of the past six orders from listawood five were incorrect or not sent. Have stopped buying from them weeks ago now sadly.

Maybe I am just lucky as I have only ever had a handful of problems in over 10-15 years of using them or perhaps my business is not so stretched that I need to order items in to complete a job, I know I am going to get shot at for this, but you should never promise a job unless you know you have the items in stock and ready to go, relying on any supplier and a delivery company is not a great idea tbh.

I'm scrubbing really hard but still looks really good, very dissapointing lol. Been through the dishwasher and still we have a picture!

The problem is the inconsistency so hopefully it will not happen on the mugs you have, you will be able to tell immediately as the surface can be "bubbly". I have had an order of 20 SW boxes before and they have all been spot on, but then have had to throw away 3 boxes from an order of 5 because they were awful. And don't get me started on their screw ups which have cost me money to return the items

Yes, we had the bubbly surface many years ago, that was a first.

socialgiraffe;145969 wrote: I know I am going to get shot at for this, but you should never promise a job unless you know you have the items in stock and ready to go, relying on any supplier and a delivery company is not a great idea tbh.

I fully agree and this is the first time I have done it in the 8 years this business has been running. Sods law!:rolleyes:

Ohh well, such is life. Now where is my coffee, I know one of these mugs has coffee in it.....

Janners

Ohh well, such is life. Now where is my coffee, I know one of these mugs has coffee in it.....

Janners

Haha! Mint!

Update on my email that I sent to Listawood.....nothing!
I hadn't heard from them by Thursday at noon, so I sent the email to the MD....still nothing.

I guess Listawood really don't care. Another one on the "No chance" list.

Janners

Dear Janners

I'm very sorry to hear of the issues you are having. I've done a couple of searches but I don't seem to have any mails from you on my server so it seems to have got lost somewhere between our respective systems, or on mine - if you would be kind enough to take the time to resend it to alex.turner@listawood.com I will of course look into this for you straight away.

With Kind Regards, Alex.

Listawood;146103 wrote:Dear Janners

I'm very sorry to hear of the issues you are having. I've done a couple of searches but I don't seem to have any mails from you on my server so it seems to have got lost somewhere between our respective systems, or on mine - if you would be kind enough to take the time to resend it to [EMAIL="alex.turner@listawood.com]alex.turner@listawood.com[/EMAIL] I will of course look into this for you straight away.

With Kind Regards, Alex.

Good afternoon
A copy email has just been sent to you.

Regards
Martin (AKA Janners)