He ain't Epson, he's my Brother...

[Paul]

hmmm... that means Printers arent supported at all really. only ciss systems. in short - there is no such a thing like SUPPORTED printer. so what are we paying for???

this same ciss we can get from ink city express for £35

[JSR]

hmmm... that means Printers arent supported at all really. only ciss systems. in short - there is no such a thing like SUPPORTED printer. so what are we paying for???

There may be a document I haven't found yet. I'm still looking.

In the UK, consumers have certain rights when they buy from a retailer as set out in the Sale of Goods Act (and DSR). That may be a bit woolly when it comes to buying from a non-UK company, however.

However, if you're a business buying from another business, the only real rights you have are any that are in the contract you have with your supplier. The lack of a support document suggests to me that we're not supported, but there may yet be such a document.

[Paul]

I think it would be worth to ask them about it. send them email or something. I got funny feeling that only support we get is ICC profile


btw. As you mention before about two this same printers may print different collors with this same profile. So even if sawgrass would swap your printer your prints would not be as good as they used to be.

[JSR]

btw. As you mention before about two this same printers may print different collors with this same profile. So even if sawgrass would swap your printer your prints would not be as good as they used to be.

That's certainly what I experienced with my two Epson 1400s. The older one produces reasonable prints with the v1 profile, the newer one doesn't. The current v2.5 profile is no good on the older printer, and it's only any good on the newer printer if you desaturate all the colours before printing (and even then, it's not a patch on what I print now with the home-made profile).

However, Martin did say that the support only applies in the first 12 months. My printers are some three years apart, and something could have changed in that time. That's less likely to happen in 12 months.

One thought is nagging at me, though. If we're supposed to buy the printers from the authorised Sawgrass distributors, why don't those suppliers profile up each individual printer before sending it to the end-user? Each printer could be supplied with a printer-specific profile, and there would never be any issues with the inaccurate colours in the future. Now that really would be worth spending £20-£30 more on the printer from the authorised distributor. But, no, regardless of where you get the printer from, there is only a single generic profile.