DSF

Froggy, sort of. No negative impact on me, eBay reimbursed customer not me, negative feedback left by customer removed by eBay.

I call that a good result.

Janners

Your sales would have taken a hit after the negative feedback and any case opened. Selling metrics dinged because the customer reported non receipt and asked a question after the sale.

Gooner
I have seen no change in sales. No change in seller metrics as I haven't been found at fault. In essence eBay accept that Argos loosing the goods which were shown to have been delivered by tracking is not my fault.
The negative feedback was addressed in a simple manner, "Tracking confirms delivery all details provided" and as pointed out this negative feedback has been removed.

The seller metrics only change if the seller is found to be at fault.

Janners

I sent something out on the 3rd of September, and lastnight 27th the customer is demanding his money back as he has not received it, when i asked him why it had taken so long for him to let me know it was not received, he said simply, I have 45 days to let you know if something arrives so send me another one! I have a feeling this is a customer to just refund and take the hit on, but then block from buying.

Give him the whole Royal Mail Investigation Branch email regarding the theft of his mail. I also advise customers that Royal Mail can check their computer records to see if anyone has collected their mail (on their behalf). If you block the customer, they could come back with a new account, so nobody can keep track of persistent non receipt claims.

I send everything as signed for and simply send them the tracking number if they say it hasn't been received. Ebay have been great whenever this has happened and we have been able to provide tracking.

Mrs Maggot I do the same thing, block anybody who is a problem. Everything is tracked which helps.

Janners

problem is what i am selling on there in the main is low cost, so to send signed on a £3.99 item is a real waste of time, but I am not letting this one go just yet, as I really think he is taking the pee