DSF

Thanks for the feedback - I think these issues have been tweeked, but will speak to the designers to see if this can be more intuitive.

bms wrote:Thanks for the feedback - I think these issues have been tweeked, but will speak to the designers to see if this can be more intuitive.

You never said Martin - do you think my suggestion would work?

Hi Adam, not sure as we get customers ordering online, by phone as well as calling in. A loyalty scheme could only be based on web sales. Have to think through how best to achieve this, but not beyond the realms of possibilities.

I can not see any problems here loyality shame for web orders only more people go online as they find there is more benefit for them so it mean less time on phone for you

Thanks for all the comments on this. The changes planned include:-
- redesigned website,
- mini cart on main page showing value and cost of delivery,
- customer login section with added functionality including prefilled fields, past order log and simple 'repeat order' feature (no login required if you don't want to create an account as we currently have),
- loyalty scheme for web-based orders with points equating to discounts to be used online when ordering,
- 'email me when back in stock' function added to products if shown as out of stock
- plus some added tweaks here and there.

Don't expect to see anything happen quickly as we're planning to launch this in the New Year (with the dreaded VAT increase as well )

An update on this thread - the new BMS website will/ should be going live towards the end of this month. Testing should start later this week and then we can go live with a fresh new look.

bms;16371 wrote:An update on this thread - the new BMS website will/ should be going live towards the end of this month. Testing should start later this week and then we can go live with a fresh new look.

Can we get our Loyalty points back dated Martin? Or are you giving all you loyal DSF fans some free points? Or shall I get my coat?

loyalty points brill idea, never knew you did that Martin

loyalty points brill idea, never knew you did that Martin

We haven't done this in the past, but thought it would be a good thing to have on the website and would benefit all customers. It's going to work on your total spend from when the new site launches and once you reach a certain threshold (only on website orders) then you can use these points as discounts on any future orders. You will need to register on our site for this to work so you will have an added login/password process to go through but then you'll see previous orders, quickly add previously ordered products to your shopping cart and also have the loyalty points accumulating. The new layout is wider as well so overall I think it will look clean and fresh and make life more userfriendly...that's the theory anyway!

thats good sounds nice can't wait to see it, i find your site tends to take a while to load for me, i have a slow wifi though