Any Views on this Mug Press?

[Miteamshirts]

We sell these items on eBay because we noticed that one particular company seemed to have all the market covered and we decided to introduce a little competition.
Regarding "fiddling the import duties" this is simply not true and the statement was there to explain to everyone that duties MAY be charged on the whim of the Customs and Excise. There was certainly no "fiddling" involved is it is true that companies in the Far East tend to show reduced item charges on their invoices.
We purchase one of these machines for our own use and have found it to give perfectly good results. Spares are easily obtainable and also advertised for sale on our eBay pages, but we have not yet needed to use any of them ourselves.
We do provide a back-up service for our customers and are always available at the end of a telephone to address any issues raised, or which there are few.
Yes, it's true that you get what you pay for but one of customers told us that the other company selling these on eBay offered no help or after-sales support, so please don't try to tar us all with the same brush!
You will also note that we have a 100% feedback score so we must be doing something right!
Finally to address the "rip-off items". These are not rip-offs - they are our own designs, using customised logos and our designs are protected by the Intellectual Property Office who vetted them and approved them in the normal way.

So RogerC, thanks for your vote of confidence! NOT! Please be careful what you say in future and don't knock it until you've tried it!

End of RANT!!

[RogerC]

Oh a RANT..........haha.

I really don't know why I'm bothering to reply to a poster who doesn't have the courtesy to say hello and enter an introductory first post. However as Justin said earlier ......raking up 6 month old threads to 'advertise'? I notice since
my comment regarding fiddling the import duties it appears to have been removed from your site I see.........I wonder why?

I still think some of your e bay images are crap. Your fully customised football logo mugs D-R must be selling like hot cakes......well maybe not because all the ebay images except one are back to front. I'm sure Manchester United would be interested in seeing your 'Intellectually protected property' seeing as their logo is one of many you use that has easily recognisable copyrighted elements. Taking something copyrighted and 'tweaking' it doesn't make it legal or yours.

As for rip offs....well if you can afford to have 'official use' of The Canaries and Manchester United logos which you have 'doctored' to name just two then good luck to you. If you don't then it looks suspiciously like it's been ripped off.

Oh and regarding 'don't knock it etc............' Don't knock what and try what?

See you back in 6 months for a reply maybe...........bye

[Andrew_Brian]

We sell these items on eBay because we noticed that one particular company seemed to have all the market covered and we decided to introduce a little competition.
Regarding "fiddling the import duties" this is simply not true and the statement was there to explain to everyone that duties MAY be charged on the whim of the Customs and Excise. There was certainly no "fiddling" involved is it is true that companies in the Far East tend to show reduced item charges on their invoices.
We purchase one of these machines for our own use and have found it to give perfectly good results. Spares are easily obtainable and also advertised for sale on our eBay pages, but we have not yet needed to use any of them ourselves.
We do provide a back-up service for our customers and are always available at the end of a telephone to address any issues raised, or which there are few.
Yes, it's true that you get what you pay for but one of customers told us that the other company selling these on eBay offered no help or after-sales support, so please don't try to tar us all with the same brush!
You will also note that we have a 100% feedback score so we must be doing something right!
Finally to address the "rip-off items". These are not rip-offs - they are our own designs, using customised logos and our designs are protected by the Intellectual Property Office who vetted them and approved them in the normal way.

So RogerC, thanks for your vote of confidence! NOT! Please be careful what you say in future and don't knock it until you've tried it!

End of RANT!!

Just a FYI, i worked for the company selling these machines, yes their customer service is HORRIBLE and you are right they were the only people who sold these machines but to be honest the electrical design of the machine is not upto scratch of the EU standard until they have rectified these issues i would steer clear away from the 5 in 1 machines.

[Miteamshirts]

Just a FYI, i worked for the company selling these machines, yes their customer service is HORRIBLE and you are right they were the only people who sold these machines but to be honest the electrical design of the machine is not upto scratch of the EU standard until they have rectified these issues i would steer clear away from the 5 in 1 machines.

Thank you Andrew, for your comments.

What some people may not have noticed, apart from the removal of our customs advisory note at the bottom, is that we have now changed our supplier and the machine to an enhanced spec. It also comes with a 12 month warranty.

As I said before, you get what you pay for and all we want to do is open up the market and give people more choice.

If people want to pay considerably more then we'll put a higher spec machine on eBay and see what happens.

Nice to meet you!

Cheers

Chrissie

[socialgiraffe]

Finally to address the "rip-off items". These are not rip-offs - they are our own designs, using customised logos and our designs are protected by the Intellectual Property Office who vetted them and approved them in the normal way.

Complete Lie, the logos you claimed to have designed are way too close to the original for them to be approved by any official governing body. Trust me I know how it all works (as do many others on this forum) so will not be fooled by your false claims.

Now, as you are making false claims regarding your logos it can only be assumed that you are making false claims about everything else you sell, so it can only be assumed that your goods are not up to standard and are indeed the crap we all think it is.

Now, RogerC said "see you back in 6 months for a reply", personally I would rather never see you on here again if you are going to make false claims and lie, this is a fantastic forum where everyone helps everyone and we all have an amazing respect for each other, please respect their opinion, even if you disagree with it, or go away.

[Miteamshirts]

To clarify the position, I was refering to the home/away shirts when I mentioned the IPO and not the mugs. Thank you to RogerC for his critical review of our mug designs, which were nothing to do with the original post, and we will, of course, take action to improve our eBay listings. I am absolutely horrified by the remarks of some of the members on here. Talk about welcoming new members with open arms! All I was trying to do was address some of the points raised on the 5-in-1 mug presses and I got a load of abuse! I have been reading the threads on this forum for some time now and have always found them to be helpful and informative, and only recently decided to join because I wanted to get involved. Surely, the point of this forum is to help each other, not to abuse each other! As a final point on the matter of designs, we took advice on the use of logos from both the Premier League and the IPO and the issue of copyright is extremely muddy. The only response we got from the Premier League when asked about copyright was regarding the use of Trademarks and when we asked them for specific details, for example, we removed the canon from the Arsenal logo, replaced it with a Cup and added the club's major achievements, they were unable to give us a definitive answer. The only issue we have ever had with copyright was back in 2011 when Umbro asked eBay to remove one of our listings which showed the England official logo on one of our shirts. We immediately ceased to use it and changed the logo completely. Thanks again, for all your comments, good and bad, and for the advice given. My first foray into posting on this forum has been quite interesting, and traumatic!! and I will NOT be responding any further to any derogatory statements made by those who would like to control rather than advise.

Complete Lie, the logos you claimed to have designed are way too close to the original for them to be approved by any official governing body. Trust me I know how it all works (as do many others on this forum) so will not be fooled by your false claims. Now, as you are making false claims regarding your logos it can only be assumed that you are making false claims about everything else you sell, so it can only be assumed that your goods are not up to standard and are indeed the crap we all think it is. Now, RogerC said "see you back in 6 months for a reply", personally I would rather never see you on here again if you are going to make false claims and lie, this is a fantastic forum where everyone helps everyone and we all have an amazing respect for each other, please respect their opinion, even if you disagree with it, or go away.

[socialgiraffe]

not the mugs

Do mugs not count in your eyes?

Talk about welcoming new members with open arms!

How can anyone welcome you when all you have done is charged on to this thread and advertised your products on ebay (taking the time to fire a few cheap shots at Roger along the way). perhaps if you had done what other new members do and introduce themselves you might have had a better reception.

the issue of copyright is extremely muddy.

No it isn't, in fact it is quite the opposite and I am sorry to say that there are instances of copyright abuse on your images. Don't get me wrong, I do not particularly care about copyright, one of my clients is probably one of the most copied brands out there at the moment, but I do think that if you showed some of your images to a copyright lawyer they would tell you that they are too close to the original.

NOT be responding any further to any derogatory statements made by those who would like to control rather than advise.

So you will not respond but will make cheap shots yourself. very bizarre.


However going back to the original post, I note you have created a library and in that library is an image of five mugs. I know it is a poor photograph and have compensated for this, but you can still see that the print is not an acceptable standard (in my opinion). You can see the heating element streaks in the print where the blankets are not providing an even temperature or the pressure is off. So if these have been made by the press you sell I would advise you to give us better images of better quality printing. I only say this to give you the chance to prove that the machine you sell is worth buying.

[RogerC]

Thanks SG ...Having read the responses by Teamshirts and your reply I really can't add anything else...nicely put.

[Littleshark]

..... actually, Serigraf do a five head machine that looks better quality. They changed manufacturers a while back and I've not seen any of these in the flesh yet.

http://serigraf.ie/products/e-5%20mug-press

Hello all,

Excuse me to go back to this message. I would like to add this model : SEFA is one of the best french one. Several companies use SEFA products known to be really strong, good to keep the temperature in everypart of the mug (or textile for other press.)

I'm french and already call the company SEFA who could give good advices.

That's all

[GoonerGary]

Not close to football logos, but they are the actual football logos of Man City and Wigan. Not to mention using images of a Premier League Official photographer and multiple trademark infringements. Don't try and claim otherwise and take us for idiots. How much did the licence cost?

"Our designs are protected by the Intellectual Property Office who vetted them and approved them in the normal way" Explain this process to me?

If you stand by these logos, we could put this to the test.

This is the email address of the eBay VeRO member for the premier league, they can contact the clubs personally or remove infringing contact themselves.

ebay@premierleague.com

So after umbro removing your three lions, how come you're still selling a three lions England mug?? Your only motive for coming on here was self preservation.

Back on topic the Serigraf look like a nice piece of kit.