Xpres Support Non Existent

[JMugs]

Life is never straight forward is it. www.subli.co.uk have been helpful as well.

Janners

[Ian M]

Its a difficult one ian xpres are a full on business with directers sales teams and various other departments i dare say the head honcho probably has very little to do with customers and is running a company rather than looking after customers as such the customer gets lost in a sea of service departments set up to supposidly look after the company as such the owner would no longer want to spend time talking to customers via a forum or any other way .
As an example your name might be fred bloggs who owns bloggs grocers now fred talks to his customers on a daily basis has a gossip , listens to the customers ideas and gripes and reacts to that.
Now fred blogs has grown huge and is now Bloggs supermarket with stores throughout the country fred however no longer talks to customers as he is sat at head office he now employs managers who manage and sales teams that sell and tech deprtments that advise on tech unfortunatly what he doesnt have anymore is an owner who listens to his customers and gains feedback and ideas .
This i feel is where xpres are now they have ooutgrown talking and listening to customers which i think is a huge mistake .

If i ring xpres i have no idea whio im talking to and they dont know me i pklace my order or ask my question and its all very clinical however when i ring BMS i know who im talking to (normally) its either jo , hilary or scotty or on occasion Martin they all know me (not sure thats a good thing) infact they now know my number when the phone rings . If im faced with buying an item which xpres also stock each the same price who would i go to ? well its gonna be BMS every time at least i can have a laff a joke and a pleasent phone call and the best thing is any problems i know theres people there who definatly will try and help as much as possible

Brett, many thanks & I agree all the way with you on this one.

Why not try what I have started to do & that's when you are in a big store or supermarket ask one of the managers in there 'what is the most important thing in this store?'. The answer should be the customer but, most will say something else.

[s31teg]

Two weeks ago, the printer started playing up, no matter what I tried, it just would not feed paper, and if by chance it did, it just spewed every page out one after the other without printing on them.

Meanwhile I fixed the problem with the printer, it was a dodgy paper drawer.

i have 9 of these printers, just deal with epson. 3 year warrenty, the just replace them for new machine next day, ive had 2 new ones lately