Advice Needed Before I throw a BIG strop.

[purpledragon]

Hi A charge back can be instigated by your bank on your request basically you tell your bank your complaint and you want to do a charge back they can then claim the money back from who it was paid too (it also costs them £35) i know ive had one put against me by a bloody american who paid me twice for 1 item instead of just asking for a refund they did a charge back unfortunatly i didnt realise it would cost me £35 so i just agreed it was only bloody £2.50 they claimed back grrrrrrrr
who did you pay was it amazon or directly to the seller? if you pay amazon well the bank would do a charge back against them it may be worth contacting amazon again stating the 7 day distant selling legislation and tell them unless they sort it imediatly you will do the charge back against them

[GoonerGary]

What that seller is telling you is illegal. You have every right to return the item at your cost. Seven days is only a guideline, you can actually take longer to return the item.

http://www.amazon.co.uk/gp/help/custome ... Id=1161010

Managing your return requests
To manage your return requests visit the Online Returns Centre and click the "Manage returns" button. From here, you can:

view the status of a return request
print a mailing label, if the Seller has approved the return request
view your e-mails with Sellers
cancel a return request
file an A-to-z Safe Buying Guarantee Claim

Inform the seller he is breaking the law, complain to Amazon, open an A_Z claim and leave some negative feedback on his selling account for good measure.

[jennywren]

many thanks for all your advice .Tomorrow I shall do GoonerGary recommended will let you know how I get on. To top it all the item is 40 pounds dearer than everywhere else, buy in haste repent in leisure they say. Something I'll remember next time I click, read the small print

[viccar]

As long a they are a business and you informed them within 7 working days, then they are breaking the law, if you get no joy then i would be going to trading standards as well.

[GoonerGary]

He's a business because he is selling goods for profit whether he files a tax return or not. I read somewhere that you actually have longer than 7 working days, but most guidelines state the 7 days. I don't know why this seller is risking an A-Z claim as Amazon side with the buyer, but what do we care about his account?

[viccar]

You have 7 working days to notify the seller, but i think up to 3 mths to send it back or make available for collection depending on sellers T&C's

Also if you buy or make items with the intention to sell that makes you a business, not if you sell for profit, as some business make losses, but they are still a business.

[jennywren]

I took the advice and read the links and then I sent a email quoting different things, said about the charge back and he now agreed to to take it back.
I have copy and pasted his reply.
I do not delay time. I am disappointed as the size is written on the title of our listing on Amazon. In my e-mails I told you that if we accept used goods which are not faulty we cannot return them back to our supplier or resold them. Many high street shops have 90% of their goods non refundable unless they are faulty. However I can refund your money if the item is in the original packaging.
Please return the item back to me in the original package:
I never complained of size, I have not used it, just took it out for a look before I realized it was not suitable for what I want.
Still it going back but I need to do this so I have proof of postage and him receiving it, so I can get money back, which is the best way to do this

[viccar]

Sounds like english isnt their first language, not your problem if they cant resell, the bit about shops doesnt apply to distance selling regulations.

Youll need a courier with online tracking.

[mrs maggot]

money saving expert forum might help you with this scroll through this page towards the bottom step by step guide and templates to use

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#web