DSF

phoenixalpha;49169 wrote:What gets me is people who leave feedback (negative, or neutral) saying "great product, great customer service" and when you contact them asking if there was a problem with the product or service, or if they had made a mistake, never ever get back to you. Had half a dozen or so this month already.

Have you tried ringing their customer service to get them removed ?
The ebay subjhect has been well and truly hammered on here with good reason most the time , we all hate paying the fees and ebay do screw every penny they can out of you but its still worth selling on there profit wise, It might be just me but ive found ebay has actually mellowed recently towards common sense. Ive tried something recently that greatly helps my admin side of things on ebay lets face it they dont make it easy for you to print off orders which include messages and personalisation instructions, i spoke to ebay and informed them of my intention to alter my listing description by including something which allows customers to directly upload info and images to me i fully expected a big NO from ebay which initially i got but after explaining the problems i have and how it would improve the customer experiance and the fact i wasnt encouraging off ebay sales i was amazed to find common sense prevailed and they said yes i can keep what ive done. Now all this is down to a very reasonable person on the end of the phone at ebay who it has to be said went out of their way to plead my case with his bosses but politness worked he was happy to help and help he did. Ive also had 4 negs removed this year just by ringing and pointing out the negs were unwarrented typically its newbies clicking the wrong button. Ebay have done this very quickly for me so if thats how ebay are moving now i say long may it reign (until i get an undeserved neg and i cant get it removed)

Apparently Dublin customer services are the most hopeful, so keep trying until you get an Irish accent.

gorgall2;49181 wrote:Apparently Dublin customer services are the most hopeful, so keep trying until you get an Irish accent.

Think theres a lot of truth in that ive always had an irish accent when i ring them and i find going in with the right attitude helps if you go in demanding and thumping your fists on the table you get a brick wall as my old mum always says you catch more flies with sugar than you do vinigar

purpledragon;49183 wrote:Think theres a lot of truth in that ive always had an irish accent when i ring them and i find going in with the right attitude helps if you go in demanding and thumping your fists on the table you get a brick wall as my old mum always says you catch more flies with sugar than you do vinigar

When I worked at RBS dealing with complaints I always just did enough for the ones who were the ones shouting down the phone demanding this & that. The ones who were nice & understanding & let me do my job I would usually put £50 into their account to compensate them for their time etc. One call I got started off with the customer shouting down the phone 'you bas***d's' & he didn't get a penny. It does pay to be nice even if your complaining about something.

Ian M;49191 wrote:When I worked at RBS dealing with complaints I always just did enough for the ones who were the ones shouting down the phone demanding this & that. The ones who were nice & understanding & let me do my job I would usually put £50 into their account to compensate them for their time etc. One call I got started off with the customer shouting down the phone 'you bas***d's' & he didn't get a penny. It does pay to be nice even if your complaining about something.

Any time you wanna put 50 quid in my account feel free please pretty please pretty please with cherries on

purpledragon;49194 wrote:Any time you wanna put 50 quid in my account feel free please pretty please pretty please with cherries on

Brett, I'll start again shall I 'when I worked at RBS' :rolleyes: Sorry don't work in banking anymore mate so, you have better chance of getting that £5 from Martin than £50 from me.

I think people just threaten negs to try and get something for free.
I dont sell anything anymore on e-bay as I find there are too maky shysters.
An example recently was I bought some Towels from a liquidation stock.
I sold them at 3 quid with the postage. Worked out at less than £2 a bath/beach towel.
I made a small ammount on that and as I these left from a car boot I just wanted rid.
I had a buyer threatening me with allsorts as they expected them mint/shop condition.
I stated they were liquidation stock.
The retail price was 3 times what I was asking 4 times if you count the postage.
I just replied sorry you were not happy and I refunded the money and never had the towel returned.
I got a positive feedback saying excellent comms and will use again?????????????????????
I think people just try it on.
I have also had items sell for 99p that were worth a lot more.
Lots of people just place cheeky bids in the hope no-one else does. They are pros.
I know I should set a reserve, but didnt.
Ebay is a stayaway for me.

BR
Tony

Ian M;49191 wrote:When I worked at RBS dealing with complaints I always just did enough for the ones who were the ones shouting down the phone demanding this & that. The ones who were nice & understanding & let me do my job I would usually put £50 into their account to compensate them for their time etc. One call I got started off with the customer shouting down the phone 'you bas***d's' & he didn't get a penny. It does pay to be nice even if your complaining about something.

ah...so your the cause of the RBS going the way it went then ....and heres me thinking it was the "big wigs" and there over the top salarys....