DSF

accdave;44968 wrote:Fairly sure this was brought up on here previously and the person who had a problem rang the company concerned, who said they would take more care. Obviously short lived. They are my main vinyl supplier but never bought clothing off them, fortunatley I get sufficient discount off my suppliers

"Just to close this down now I had a call today from Graham Jones who is one of the owners of MDP.

Graham was a very nice chap and took full responsibilty for what had happened and apologised.

It wasn't an excuse, but Graham explained that they are currently making new cages to hold clothing in, so during the intrim 'some' clothing has left the depot in a state that wasn't acceptable. He listened to my point of view and to be totally honest was a very nice bloke indeed.

He even gave me a couple of freebies for my troubles!

I will continue to use MDP as all was sorted to an acceptable conclusion - it just goes to say that if there is a problem and it's justified then you should contact the relevant personnel to sort it. If they are a company that value customers then they will bend over backwards to make things right ............... Graham did this.

So, all's well that ends well "

I use them a loooooot and never, ever had a such a problem like you
its shame you experienced so many problems with them... But as I said... never ever had a 1 problem with garments and vinyls. customer service was exelent and delivery damn quick.