part custom printed item returns

[Philipjbaker]

DSR does state they have 7 days to cancel, but not for customised goods. I guess in future you could send an email to the customer saying that you cannot print the item for 7 days due to cancellation rights, or they confirm that you can proceed with the order immediately in which case they cannot cancel. This is allowed in the DSRs from what I have read.

[JSR]

I guess in future you could send an email to the customer saying that you cannot print the item for 7 days due to cancellation rights,

I'm not sure how that works. If the item is covered by the DSR, then the 7 days starts the day after the customer receives the item(s) - not 7 days after they place the order. If the item is covered by the exceptions to the DSR, then it doesn't matter anyway.

[Philipjbaker]

I guess it depends wether or not printing an item for someone is classed as goods, or a service? If goods then yes you are right. But if a service then this is from the DSR regs:

"Different rules apply to services where the consumer agrees that the service starts before the usual cancellation period expires. These rules are as follows."

"Where you have supplied the required durable information before the service starts and the consumer agrees to the service starting before the end of the usual cancellation period, their cancellation rights will end when performance of the service starts"

Personally I'm not sure on the goods vs services thing.

[JSR]

A printed item isn't a service, is it? It's goods. The only question is whether it's custom made or not. If it's custom made (i.e. you print the customer's photo on it), then the DSRs don't apply. If it's not custom made (i.e. you print a hundred the same and sell off-the-shelf), then the DSRs do apply.

That's how I read it. I'm probably wrong, though.