DSF

Jenny & Paul, if all else fails you can get in touch with them on here as Nicci is a member of the forum. Her addy on here is sublimetals_nicci

With respect Ian but whats the point?? If they do not answer they phone. web site contact form is useles (they said to me is fixed now but is not) so I dont think they will notice post here quicker then ringin phone

I am not puting big X on their compay. I just saing that is shame as I wanted to order something last night and I could not as I did not found any info about product i wanted.

Ian M;27448 wrote:Jenny & Paul, if all else fails you can get in touch with them on here as Nicci is a member of the forum. Her addy on here is sublimetals_nicci

Thanks for that I've sent a email and will try Monday I think their site is the only one that does the jewellery. I expect they just forgot to put on the answering machine, its not the end of the world just annoying. I'm over it, I only phoned to see if metal for the cuff-links, ect was for sublimation and did they have templates if it was. If it is it would solve my problem. and it look good and did the overall product had a reasonable finished look to it, it hard to tell how well its put together by the photo. Thanks for that (the c...k remark did make me laugh) I'm still chuckling about it now. Thanks

Paul;27449 wrote:With respect Ian but whats the point?? If they do not answer they phone. web site contact form is useles (they said to me is fixed now but is not) so I dont think they will notice post here quicker then ringin phone

I am not puting big X on their compay. I just saing that is shame as I wanted to order something last night and I could not as I did not found any info about product i wanted.

With respect Paul they are using technology which we all know can go wrong at times.

A couple of weeks ago I needed to order a few things off them & I did what I always do & sent an email for my order & that was on a Sunday evening. Tuesday morning the parcel arrived, now that is what I call service.

jennywren;27459 wrote:I expect they just forgot to put on the answering machine

It could have been the case & not always easy running a business from your home with 2 very small children to look after.

I have used Nicky in the past many times in fact it was her that put me on the right track for sublimation and sent me up and onwards and this is the first time that I've had a hiccup. Now doubt when I get through it will be business as usual. Can't wait to try out the cufflinks

Ian M;27473 wrote:With respect Paul they are using technology which we all know can go wrong at times.

A couple of weeks ago I needed to order a few things off them & I did what I always do & sent an email for my order & that was on a Sunday evening. Tuesday morning the parcel arrived, now that is what I call service.

I know this Ian
but... in busines is like if you not preperrd then you loosing customers.
thats why you got two printers, person x got two presses an I got two cameras. in case something goes wrong. customer dont care they have a problem.... becaus customers want to place order simply and easy
if they cant they go elswhere...
I will use them in future any way but only saing how disturbing it is when you urgently need something and you can not get it

Nicci at Sublimetals has been in touch with me & asked to inform you all that they have had a family bereavement.
They apologise for the inconvenience but, I think we all understand their situation at the moment.
I'm sure you will all join me in saying our thoughts & prayers are with them at this very difficult time.

Ian

Paul;27361 wrote:I had similar problem. I writed long ish msg and after i press "send" it when nowhere as error page showed up
but luckly they did recieved!! And I had quick answer.

I also tryd to order few thing last night but web site is useless I must say as some of they stuff had bad description, some wrong pictures of wrong stuff and someof them has no prices!!!

I love to try them out and wish to give them a chance but how can I if i dont know what i am buying??? most clocks got this same pictures... this is same with keyrings. each keyring got picture of whole range. so how do I know what one I am buying??? grrrrr

There was a problem with the sublimetals website a few days ago, and there was a notice on the home page that something was being done to it & it may go weird for a while (or words to that description) - all looks OK now to me as far as I can see. I've just clicked through quite a few products & it looks like it's all working now.

There was not a problem with their prodoct pages. It was problem with contact form.