DSF

Andrew;20168 wrote: Have you tried coasters or placemats etc? If so then a dent in the silicon shouldn't affect these...... if that is supposedly the problem.

good point!

ok....i done a wooden jigsaw and the fault was there.....ive probably trashed about 70 or 80 quids worth of stock now...

ive been advised by henry from coralgraph to get a silicon baking sheet or any other flat surface to test...he says if the problem is still there then he will replace the part. If its still there then the heating element will be replaced...if the coolspot goes after using the baking sheet then he is going to replace the bottom plater.

ill be testing this as soon as i can get a silicon baking sheet...for now ive had to remove the larger area sublimation products from my sale list and turn custom away.

This has been very damaging to my new business and frankly embarrassed me immensely.

Very disappointing but i suppose thats business on a budget !!!

you should`nt turn business away. I`m sure if you`ve had farmed out the work on this forum, we would have helped you out

I agree with Nash, I could've helped out as not got a lot on just now

silicone baking sheets - asda, morrisons, even the pound store - although they are small.

you want a new machine - settle for nothing less, no replacement parts Henry should surely agree to this given the machines age, and if every one has been like this, then the machine is not fit for purpose ??

i`m sure everyone reading this thread will be put off using Coralgraph

just a thought, did you purchase on your credit card, if you did contact them explain whats happened and let them handle it

it's unlike Henry he's usually really good at sorting problems
i had a box of mugs with 5 broken and he gave me credit for them with no problems

Yes this does seem very out of character so lets not hang the company out to dry for this one situation. I'm sure Henry will come back and explain what's happening.

ok ...update...sorry its took me a while as im busy moving shop to another location in the main shopping street in the town i live in !!! OPENING THIS SATURDAY...WOOOT!!

i received the replacement parts from henry and it corrected the problem....im not sure if it was the 10mm silicon matt on the bottom or the heat plate on the top...he sent both and i changed both....i suspect it was the heating element on the top though as ide obtained some silicon baking sheets, doubled them up to a thickness of about 6 mm and the problem was still there.

Henry kindly sent me a range of sample of his new sublimation blanks...ie mugs...zippos..caps..keyrings.

well i just thought ide update the thread as its important to keep you guys informed !!

THX FOR ALL YOUR SUPPORT AND HELP WITH THIS ONE...MUCH APPRECIATED

As soon as i replaced the heating element and the thick silicon base pad the problem was gone.