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Re: Hermes claiming for lost (stolen) parcels
Posted: 29 Jan 2021, 08:51
by Fletcher
Just incase anyone needs it,
Martijn.DeLange@hermes-europe.co.uk is the email to write a complaint to. Make sure you add all the possible info needed as its hard to get a refund, but it is possible. Replies normally take a few days.
Re: Hermes claiming for lost (stolen) parcels
Posted: 29 Jan 2021, 10:14
by webtrekker
Fletcher;147068 wrote:Just incase anyone needs it,
Martijn.DeLange@hermes-europe.co.uk is the email to write a complaint to. Make sure you add all the possible info needed as its hard to get a refund, but it is possible. Replies normally take a few days.
That's correct, but good luck with getting your money back from deLange, aka 'The Lying Dutchman' as he's known amongst his courier workforce.
Re: Hermes claiming for lost (stolen) parcels
Posted: 14 Mar 2021, 20:11
by cjh67
I order Hermes via packlink.
So far packlink have refunded delivery costs for breakages AND then the full retail cost of the broken item.
I actually make a huge profit on breakages!
Regards
CJ