Listawood mug quality issues ...

[Justin]

Can I ask what you folks are paying for shipping on mugs? Xpres charge us £10 for a box of 72. Listawood are quoting £29 for 36. We've paid £18 for 36 in the past and £29 for 72 but we can't absorb these costs into trade orders, pretty much doubles the cost on the soup & spoon mugs.

We can get 30kg shipped from Poland for 19 Euros and other suppliers charge us between £7.99-£15 for similar weights.

Appreciate Shetland attracts a premium with some couriers but there has to be a line. We ship 1/4 pallets for just over £30!

[GoonerGary]

Yeah Justin, I send them back by the pallet load every 6 months or so. Those factories will continue to carry on the same manufacturing practices and I'll be the only quality control inspector closely examining the mugs for defects. And the beat goes on.

[Justin]

Really strange, I've never seen this with the XP5013. I assume you're ordering by the pallet then? I wonder if this is different stock, can't see how but must be an explanation. A question for P&P next year me thinks

[GoonerGary]

Can I ask what you folks are paying for shipping on mugs? Xpres charge us £10 for a box of 72. Listawood are quoting £29 for 36.

With Xpres, I would only order over £100 to get free shipping.

With Listawood, an old invoice states £16 plus VAT for 144 mugs from Kings Lynn down to Cambridge 50 miles away, a quarter of the distance to Scabster!

[GoonerGary]

Really strange, I've never seen this with the XP5013. I assume you're ordering by the pallet then? I wonder if this is different stock, can't see how but must be an explanation. A question for P&P next year me thinks

No I never order pallets for the reason, that there will always be a bad batch. I'll order every few days to get different batches and to save me lifting boxes up the stairs. But that chipped ceramic on the base has been on every batch for years. Run your finger around the base with your thumb..you'll feel the sharpness.

I've got some images of the most common defects...

[Justin]

Nope, yet to see that which is what made me wonder, almost as thought these aren't XP5013.

I just pulled a few out at random to check the bottoms, smooth as a babies...bottle.

I once worked for a large format company many years ago and we bought mugs by the pallet from another well known supplier (neither of above mentioned) I had so many issues with the mugs. We'd paid for the Premium version, turns out they'd been deliberately shipping their budget mug! How do I know? the MD admitted it to me in a phone call! Never used them since.

[Justin]

Just checked and we can send Parcelforce in to collect a single box of mugs for around £17. Often find with some companies that they have agreements in place with one courier/delivery company but rates are very high. Can't understand why they'd agree to this.

[webtrekker]

Can I ask what you folks are paying for shipping on mugs? Xpres charge us £10 for a box of 72. Listawood are quoting £29 for 36. We've paid £18 for 36 in the past and £29 for 72 but we can't absorb these costs into trade orders, pretty much doubles the cost on the soup & spoon mugs.

We can get 30kg shipped from Poland for 19 Euros and other suppliers charge us between £7.99-£15 for similar weights.

Appreciate Shetland attracts a premium with some couriers but there has to be a line. We ship 1/4 pallets for just over £30!

Listawood charge me a straight £4.00 (+VAT) for carriage. That's to the North East, just north of Newcastle. Delivery is always by DPD.

[Justin]

£4 for mug deliveries??? Some discrepancies with other customers, you must be special

[webtrekker]

£4 for mug deliveries??? Some discrepancies with other customers, you must be special

'Special needs' maybe! LOL!

That price was for 1 box of 36. I'm like Gary, I oreder regularly but just a box at a time. They're always here next day too.