PayPal Buyer Protection
With effect from a date to be confirmed by PayPal in due course (falling on or after the Effective Date), section 13 will be amended to make several improvements to the PayPal Buyer Protection policy. The amendments will:
- improve the conditions of reimbursement under PayPal Buyer Protection for PayPal users registered as UK residents by:
- increasing the time allowed for buyers to raise a Dispute from 45 days to 180 days from the date on which payment was made; and
- extending the range of eligible purchases to cover :
- intangible items (including, without limitation, rights of access to digital content and other licences) ;
- services; and
- travel tickets (including, without limitation, airline flight tickets); and
- for all users contracting with PayPal under the User Agreement, clarify:
- the conditions for reimbursement under PayPal Buyer Protection if you are a buyer (including, without limitation, your requirements to cooperate with PayPal if a problem with a purchase is reported to PayPal);
- the extent of your potential liability under PayPal Buyer Protection if you are a Payment Recipient (i.e. a seller)
- the nature and scope of PayPal’s discretionary role in providing PayPal Buyer Protection;
- the choices you have to resolve a problem with a purchase without involving PayPal; and
- by way of notice, that in certain cases the proceeds of a buyer’s payment to a UK based Payment Recipient for event tickets may be held on trust for (i.e. for the benefit of) the buyer, to ensure that they can get their money back through PayPal, subject to further conditions, if the event does not take place on the scheduled date.
