Ricoh GXe3300n black print issues

[twrdesigns]

Ricoh GXe3300n black print issues
Hi Folks,

i have recently purchased a Ricoh GXe3300n printer.i have encountered the banding issues which then i sent back to Sawgrass who have happily sorted out that issue!!! they sent me test prints along with my printer and they are perfect, even the black is a solid colour. But when i installed the printer after getting it back, and from sawgrass remotely sorting out the icc profiles (im using MAC) we tried a print of the same image they used, however all of a sudden the black has blotchy marks which when i sublimate on to a coaster, they are still visible.....any help out there!!!! Thank you

Aj

[Paul]

did they replace your printer? or fix the old one?

[John G]

Are you using good sub paper and how do you keep it?

[bms]

Ricoh GXe3300n black print issues
Hi Folks,

i have recently purchased a Ricoh GXe3300n printer.i have encountered the banding issues which then i sent back to Sawgrass who have happily sorted out that issue!!! they sent me test prints along with my printer and they are perfect, even the black is a solid colour. But when i installed the printer after getting it back, and from sawgrass remotely sorting out the icc profiles (im using MAC) we tried a print of the same image they used, however all of a sudden the black has blotchy marks which when i sublimate on to a coaster, they are still visible.....any help out there!!!! Thank you

Aj

What have Sawgrass had to say about this? First port of call would be back to them...

[twrdesigns]

Hi thanks for the replies. I had my original printer back from sawgrass. They actually left their sublimation paper in the tray so that's what I have been doing test prints on. I have sent print samples and a sublimated coaster over to them. Which they should receive Monday. As for storing the paper I just really fill the printer tray and leave it in there!

[pisquee]

What conditions is your printer stored in?

[twrdesigns]

Hi there it is in a shop. on a computer desk!
do you think moisture could have an effect? not there is any but heating in the shop is off over night !

[AJLA]

Just out of curiosity when you say blotching does it go a bit brownish?

[twrdesigns]

Hi Mandy sorry for the delay!

yes i get a mottled effect of on black and when sublimated i get a brown finish opposed to black

[AJLA]

I was told when first using that this was due to overcooking, I have reduced my time a little and temp actually and havent had it since.