Ready to throw my B40W out the window..grrr help please..

[debbie]

My printer B40W purchased last August, not been used on a daily basis.so not through wear and tear.but now getting busy.and it's really playing up..ok..chip seems to need re-setting lots..and apart form getting a sore finger..it's wasting alot of time, the roller looks like its going to take the paper but spits the paper back up rather than feed through (the paper has been kept flat) there is ink around the edges of the paper so have to trim all the way round, once you managed to manually assist the paper feed, nozzle check fine, getting horizontal lines on my photo print outs, even when put on highest setting still makes no difference. When you try to do a head re alignment both paper jam and ink light comes on and the paper gets stuck..starting to loose my mind...can anybody assist please..tempted to get another printer..but haven't had this one long..

[bms]

Sounds like the paper feed issue is a fault with the printer as it should take the paper okay even if there were problems printing. Have you tried putting the genuine cartridges in the printer to see if the lines appear also - if not then there must be a problem with the ink flowing through the easyflow system.

[debbie]

I don't have the genuine cartridges as the printer purchased from you came with the ciss system..I have lots to do so cannot spend much more time wondering what to do..any more advise please, getting desperate..many thanks..

[Paul]

Debbie! if you got some urgent work and your printer wont go then ust give me a shout and I print some transfers for you. you only down the road so just give me a shout.

[debbie]

Paul..that's very, very kind of you, but I really don't want to put anyone out, work is building up, so may just have to put it off for a bit until i get this printer sorted..if it's a fault with the printer, as i say, its not that old..BMS..do you service or refurb, I really would like your help..or is it a case of purchasing a new printer, which can't really afford...many thanks

[Paul]

Debbie. I dont do that for money so my printer is used only maybe once a week. So there is no much trouble for me to print them for you. Just give me a shout and i can sort printing out for you. If.you designs are very rare and you would like to keep them just for youself then you can pop in with memory stick or cd and print them directly from them. I dont mind.

Paul

[JSR]

When these printers go wrong, the solution usually involves lots of time and patience. If you don't have either available, then you're only going to get stressed out.

These printers are what's known as "entry level". When they work, they work great. But when they don't, they don't. The only way to avoid stress is to have a backup printer available.

I have a B40W which developed a problem within a month of getting it - the cyan wouldn't print. As I had backup printers, I left it to one side until I found time to deal with it. Seven months later, I changed the cartridges, did a couple of head cleans, and it started printing okay again. But no amount of hair-pulling and trying things out to fix it when it failed (in the run up to Christmas last year) made any difference. Nothing I could do would fix it. Just leaving it for an extended period was what fixed it in the end.

All I can say is that if you do get a replacement printer - don't throw the B40W away. In a couple of months time, when work isn't so plentiful, you can attack it with a clear head and it'll probably work fine.

These days I rarely use Epson printers (CISS are too much trouble, and refillable cartridges are thimble size), but when they work they are great devices.

[debbie]

Thank you JSR, but as I said I can't really afford another printer..the actual ciss system I haven't had a problem with, its the ink round the edges of paper, watching and making sure the paper feeds..helping it out..re-setting the chip, you'd expect that surely from an OLD well used printer, I purchased the B40W as it was in my price range after buying an S21 which was a bad idea thinking I could get away with cheap...I was very happy until just recently..BMS what would you suggest? Thank you..

[bms]

I don't have the genuine cartridges as the printer purchased from you came with the ciss system..I have lots to do so cannot spend much more time wondering what to do..any more advise please, getting desperate..many thanks..

If it came from us then the genuine cartridges would have been supplied as well, so you should have these somewhere. We don't remove any cartridges from Epson printers as they might be needed in instances such as these.

[bms]

Paul..that's very, very kind of you, but I really don't want to put anyone out, work is building up, so may just have to put it off for a bit until i get this printer sorted..if it's a fault with the printer, as i say, its not that old..BMS..do you service or refurb, I really would like your help..or is it a case of purchasing a new printer, which can't really afford...many thanks

Should have read this as well! No we don't service/ refurb, but Epson Service Centres are dotted around the UK. Have a look on Epsons website for you local service centre.