Hi, I have this same problem, could you please let me know whether you solved it or sent the press back for a refund?

<r>What a complete waste of time and money this has been - I thought it was a good idea at the time <E>:-)</E> There are too many variables for me to cope with - I wish I could turn the clock back 2 months :frown:<br/>
<br/>
I can't even print grey text on to a white polymer heart - had enough now ...