Hi I have the same problem with this machine, how did you fix it? Not sure I have the money to simply go and and buy a new printer. thanks

Hi did you get this sorted? I have the same problem printing photos come out totally wrong. Not sure which direction to go?

thanks

<t>Thank you so very much for taking the time to reply - I had already done before seeing what you had suggested. Got a box of mugs, a glass of wine (maybe bottle) and spent the night practising with temp and times. I found my perfect setting to be similar to yours at 200/150 sec on a warmed mug ...

Can I ask what you found to be the best heat setting and time to work? I've received mine today and without wasting anymore mugs I thought easier to ask you.
thanks